Shipping and Returns
Shipping Policy
Shipping costs are separate from the product price and are calculated and communicated to the customer at the time of shipment. The balance for the shipment must be paid before the shipping process begins.
To proceed with the purchase and shipping, please email the following details to sayitwithabunny@outlook.com:
-recipient of the shipment
-address
-phone number
All details will be shared with the shipping service to facilitate delivery of the purchase.
The size of the package and the packaging vary depending on the number of cards purchased. The shipping package will be prepared with the utmost care to prevent damage to the products purchased by the customer during shipping; however, the sender Virginia will not be held responsible for any damage caused by the shipping service itself.
Return Policy
Virginia honors return requests made within 15 days, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact Virginia at sayitwithabunny@outlook.com. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
Please note that the customer is responsible for ensuring the safe return of the product(s) to Virginia. Virginia not liable for any damage caused by inadequate packaging during the return shipment.
You can always contact Virginia for any return question at sayitwithabunny@outlook.com.
For orders containing more than 10 units of the same product, returns are not accepted unless the items are damaged or defective upon arrival. As the cards are handcrafted and made-to-order, Virginia cannot process returns for large-quantity purchases due to their artisanal nature. By placing a bulk order, the customer agrees to these return conditions.
Though Virginia takes the utmost care in checking products and packaging orders before dispatch, accidents do occasionally happen.
In the rare occurrence that an order arrives damaged or has a fault, please notify Virginia within 24 hours of delivery by emailing us at sayitwithabunny@outlook.com with your order number, a detailed description of the damage or fault, and photographs of the product and packaging.
Virginia will confirm if you would like a refund or replacement. Keep the damaged or faulty product and packaging until we confirm what to do with it.
In the case of an item proven to be damaged, the return and redelivery fees will be covered by Virginia.
In case an item is missing from your order, you must notify Virginia within 24 hours of delivery, providing:
Photos of the external package (including the shipping label);
Photos of the received contents;
Your order number
If the package arrives sealed and undamaged, and if Virginia can prove that all the items were included, the refund will not be issued. However, if appropriate, Virginia may offer a free replacement of the missing item. Please note that refunds are not available for missing items when no evidence of loss or shipping damage is found.
Certain types of items cannot be returned, like custom products (such as special orders or personalized cards). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Virginia only replaces items if they are defective or damaged. If you need to exchange it for the same item, send an email at sayitwithabunny@outlook.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Virginia will notify you once she’ve received and inspected your return, and lets you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.